FAQs
Network Discovery APIs
What CSPs do you connect with?
Several CSP providers! The most common providers include: Amazon AWS, Microsoft Azure / Office365, Google Cloud, Oracle Cloud, Microsoft Cloud for Government, IBM Cloud, Salesforce, Cisco Webex Edge Connect, Alibaba, OVH, Cloudflare.
Other providers include: Accenture, ADISTA, AIS Business Cloud, Ajubeo, Artisan Infrastructure, Carpathia Hosting, DataBank Cloud Services, Day 1 Solutions, Enovance, Expedient, Flexential: FlexAnywhere, Fullsave, GROUPE RDI, Hosting.com, Ikoula, IntelePeer, Internap, Linkbynet, Lunavi Inc, NetDepot, Nimbix, Outscale, Oxalide, Packet, Phoenix NAP, QTS Cloud Services, RapidScale, Scale Matrix, StratoGen, The Faction Group, Twilio, Virtustream, Vitelity Cloud, VMware Cloud on AWS, Wasabi Cloud, Xtium.
Can I get your building list in bulk?
No, but buildings can be returned on a batch-by-batch basis of your supplied addresses in the building validation route.
Quote & Order APIs
What API integrators do you work with?
The integrators that have already completed API development are: Connectbase, LastMileXchange (LMX), Masterstream, and NDA Corp. Please note that any integrator can work with Zayo to integrate with our APIs as the development is on the integrator side.
Why does my quote say ICB?
ICB or individual case basis means that our deal management team needs additional time to evaluate options. This may result in updated pricing or a No Bid.
What does requestFollowUp mean?
This ensures a human will follow up on any quotes returned with 'ICB' where this flag is set to yes. Please do not set this as default unless you want a human contacting you on every request.
Can I get pricing for off net?
Yes pricing is based on Zayo build costs, you will not recieve alternative vendor options.
How often are product codes versioned up?
Minor versions upgrades can occur every 6 weeks, and major version upgrades will happen no more frequently than yearly. We will continue to support the major version down for a full year while your teams upgrade.
What is a 'digital signature'?
A digital signature is a digital representation of your signature on the Zayo Service Order Form.
For how long do you support outdated versions?
We will continue to support the major version down for a full year while your teams upgrade.
Service Management APIs
Can I get notified of ticket updates just like in Maintenance Cases?
Not yet! This is on our 2023 roadmap.
Authorization APIs
How do I get API credentials?
Please reach out to zayoapi@zayo.com for access.
How long do API tokens last?
Zayo bearer tokens expire hourly.
Do you have alternative authorization methods?
No, at this time we only support oAuth2.0.
General
How do I submit new feature requests?
Please reach out to zayoapi@zayo.com for any feature requests.
How does your error handling nomenclature work?
| Status | Text | Description |
| 2xx | Ok | The request was successfully received, understood, and accepted |
| 3xx | Redirection | Further action needs to be taken in order to complete the request |
| 4xx | Client Error | The request contains bad syntax or cannot be fulfilled |
| 5xx | Server Error | The server failed to fulfill an apparently valid request |
How do I get in contact with a human to discuss Zayos APIs?
I promise there's a human behind our email group. Reach out to zayoapi@zayo.com