ticketing

Get ticket details

Get ticket and ticket comment details.

SecurityBearerToken or OAuthClientCredentials
Request
path Parameters
ticketName
required
string

Ticket Number returned from the create ticket route.

Example: TTN-0006181640
Responses
200

Success

get/services/service-management/v1/ticket-details/{ticketName}
Request samples
curl -i -X GET \
  'https://api.zayo.com/services/service-management/v1/ticket-details/{ticketName}' \
  -H 'Authorization: Bearer <YOUR_JWT_HERE>'
Response samples
application/json
{
  • "apiVersion": "v1",
  • "data": {
    • "serviceSummary": {
      • "billingAccountNumber": "11-DevTest",
      • "componentId": "a1X0z000004aLc6EAE",
      • "customerAccount": "Test Account - Tranzact Billing",
      • "poNumber": "TT-1298126",
      • "serviceId": "a0M0z00000PiJ3SEAV",
      • "serviceName": "559512"
      },
    • "ticketDetails": {
      • "ticketComments": [
        • {
          • "commentBody": "Dear Zayo Customer, <br/><br/>We are investigating a possible service interruption which may be impacting your circuit. We regret that your services are impacted and appreciate your patience while we troubleshoot and work diligently to resolve the underlying issue. We will continue to provide updates until your services have been restored. If you have any additional questions please contact the Zayo Network Control Center and reference the ticket below.<br/><br/>GENERAL INFORMATION<br/>Case Number: TTN-0006181640<br/>Customer Ticket Number: Zayo-1398732<br/>Customer Circuit Id: <br/>Case Subject: TESTING<br/>Case Description: TESTING API\\n\\nContact Email: devon.holt@zayo.com\\nContact Name: Devon Holt\\nContact Phone: 123-456-7890\\nContact Type: Primary<br/>Case Status: New<br/>Case Sub-Status: In Queue<br/><br/>LOCATION INFORMATION <br/>Location A: <br/>Location Z: <br/><br/>For quick access to ticket creation and updates, please visit our <a href=\\\"https://tranzact.zayo.com\\\">Tranzact</a> portal. <br/>Zayo US: 1.866.236.2824<br/>Zayo Canada: 1.888.404.9296<br/>Zayo UK: +44 (0) 20 3846 4222<br/>Zayo France: +33 (0) 1 49 97 07 37<br/>Website: https://www.zayo.com\",",
          • "createdBy": "Tranzact Admin",
          • "createdDate": "2022-09-08T20:04:20.000+0000"
          }
        ],
      • "closureSummary": "This was a test ticket and has been closed.",
      • "contacts": [
        • {
          • "email": "test@test.com",
          • "fullName": "Test Test",
          • "phone": "(877) 502-8600"
          }
        ],
      • "criticalDates": {
        • "dateTimeOpened": "2022-09-08T20:04:20.000+0000",
        • "dateTimeClosed": "2022-09-08T20:36:25.000+0000",
        • "downtimeInitialDate": "2022-09-08T20:04:19.000+0000",
        • "lastUpdateDateTime": "2022-09-08T20:36:24.000+0000",
        • "restoreDateTime": "2022-09-08T20:36:25.000+0000"
        },
      • "customerReferenceId": "Zayo-1398732",
      • "description": "TESTING API\\r\\n\\r\\nContact Email: devon.holt@zayo.com\\r\\nContact Name: Devon Holt\\r\\nContact Phone: 123-456-7890\\r\\nContact Type: Primary",
      • "impact": "Impaired",
      • "repairAction": {
        • "fixType": "string",
        • "otherRestore": "string",
        • "restoreAction": "string",
        • "restoreItem": "string"
        },
      • "subject": "TESTING",
      • "symptom": "Degraded",
      • "ticketOwner": "Technical Support Desk",
      • "ticketNumber": "TTN-0006181640",
      • "ticketStatus": "Cancelled",
      • "ticketType": "Technical Support"
      }
    }
}